A plug-in for the customer's website connected to the center, enabling the ordering of a call from the customer's employee to the person visiting the website
A visitor to the website can leave their phone number and specify when they want to receive a call.
Customisation - design, graphics and content customised according to the customer's preferences
Contact management panel.
Application common to all other applications
Public and private books sync across devices
Photos of contacts sync across devices
Public, private, departmental books
Books available for the application
Import Export from CSV
Import Export of photos
The most advanced IVR system available on the Polish market
Intuitive IVR tree building system (drag and drop)
E-mail, SMS, recording, marking, import and export of data (informing external systems) anywhere in the IVR tree and many other advanced features.
Possibility to set multiple IVRs depending on the date or working hours or temporarily as required.
Outgoing calls
Speech recognition
Text reading
Queuing strategies.
We have the following options available:
Call everybody
Call the Agent with the longest break.
Call the Agent with the least number of calls.
Call based on time and number of calls.
Call based on your own priorities and priorities set in groups; for example: Call numbers 1,2,3 after some time switch to 4,5,6 and 3, which has a different priority set or is in two groups.
AdePhone - advanced multi-platform Softphone for Windows, Linux, macOS (Android, iOS - we are collecting enquiries)
Voice and video calls
Integration with ADEBOX - contacts, calls, automatic provisioning
Castomisation - the appearance and graphics can be customised according to the customer's preferences
Setting telephone status..:
ADND - do not disturb the agent
DND - do not disturb
CLIR - calling line identification restriction
CFU - call forwarding unconditional
CFB – call forwarding busy
CFNR – call forwarding no reply
CFUR – call forwarding unregistered
Automatic provisioning
Easy inventory of company devices
Remote device management (public/department books, buttons, firmware, logs)
Resetting, updating devices
Two-way billing for company's devices
The user can manage his/her own device (private books/self buttons, wallpaper, extension modules, redirection, self-billing)
Conference status overview
Setting up conference teams
Conference calling
PL
DE
UK
