Full IT service for companies

Comprehensive management of your company infrastructure throughout Poland.

Available packages

	Simple	Standard	Middle	Extra
Approximate number of computers in the company	1-10	10-20	10-20	over 20
Number of hours per package	8h	16h	unlimited	unlimited
SLA	6h	4h	2h	2h
Helpdesk working hours (Monday-Friday)	9.00 - 17.00	9.00 - 17.00	9.00 - 17.00	9.00 - 17.00
RED ALERT hotline	NO	NO	YES (for designated persons)	YES (for designated persons)
Standardization of the IT area (one-time fee)	1000 PLN	2000 PLN	2000 PLN	Individual pricing
Service model	Service provided remotely	Service provided remotely	The service is provided remotely and at the Ordering Party's facility	The service is provided remotely and at the Ordering Party's facility
Price of additional hour beyond the package	300,00PLN	300,00PLN	no price	no price
	1500 PLN / month ORDER	2500 PLN / month ORDER	2900 PLN / month ORDER	Individual valuation based on a complete audit of the IT area ORDER

Service parameters

Application times: Monday-Friday 8:00 a.m. to 4:00 p.m.

Service provided remotely and at the Customer's premises

Response time: 2 hours

The scope of service includes: end-user support, IT hardware, software and server infrastructure.

Scope of service

Helpdesk

Remote Helpdesk support for end users,

Administration

of servers and the entire network infrastructure,

Selection, installation,

and restoration of the operating system

Server management,

Advisory services

for the selection and installation of software,

Update

of drivers and software,

Diagnosis and repair

of software failures,

Selection

of hardware platform, components and peripheral devices,

Network

internet access and email configurations;

Backing up

and archiving according to a prepared schedule approved by the Customer

Prevention

anti-spam and anti-virus

Management

virtual switchboard

Technical advisory services

to ensure security of network operations;

Installations and configurations

of peripheral devices;

Support and advisory

services for the integration of ICT systems and equipment

Records and management

of licences and software held by the Customer

Configuration repairs

Supervision of computer

and IT equipment and periodic maintenance of all computer equipment

Preliminary damage

assessment of computer equipment and central processing units

Diagnosis of network failures

Maintenance

of the Customer's computer, IT and peripheral equipment

Management of

UPS units

purchase and replacement

In consultation with the Customer's representative consumable materials;

Creation of documentation

in accordance with the Customer's procedures;

Preparation of IT policy plans

or the Customer for the upgrading and development of the network and IT infrastructure;

Management of the websites

Customer's

Ongoing cooperation with external companies

providing services to the Customer in the area of supply and ongoing maintenance of hardware and software used to support the company's operations, technical advice and drafting opinions in this regard;