ITH = How does it work?

we want to be a partner for you and your organisation to solve any problems in the area of IT.

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ITH

Philosophy of operation of ITH ITH

We are a group of owner-managed companies - so we understand the needs of the business, its hardships as well as its challenges. We understand the importance of security for your business, which is why we offer you only proven solutions. Most of the services offered by ITH are produced in-house, only in certain cases are we supported by external partners.

Our business has been divided into three main segments

public cloud (Hexerio),

hosting and domains (Kru.pl)

general ICT (ITH) business.

ith net second hero elastic operator logo
Values that define every customer relationship
We are not just another operator. We are a technology partner who takes responsibility for your IT—from the power outlet to the cloud.
01

B2B only – focused on business

We serve business customers only. Every service and support is designed with the real needs of the company in need.

  • The engineer answers the phone, not the hotline.
  • Design-driven approach, not product-driven
  • Faster response in crisis situations
02

Responsibility does not end at the power outlet

We build and maintain the entire corporate network as a single service with a full SLA, engineering support, and 24/7 monitoring.

  • Company network as a subscription - no CAPEX
  • One supplier = zero buck-passing
  • 24-hour monitoring and NOC
03

Check before you buy – zero risk

You can test almost every service for free, including solutions built specifically for you as part of PoC.

  • The “try and buy” model for most services
  • Free IT security audit
  • PoC at no additional cost
04

Modern infrastructure without technological debt

We have been building the ITH network since 2020 – with the future in mind from the very beginning. BGP, physical protection, encryption.

  • Own nationwide access network
  • Hubs in Krakow, Warsaw, Katowice
  • Colocation at LIM - telecommunications center PL
05

Partnership, not transaction

We only sell what the customer really needs—no hidden catches, with fixed fees and an open-ended contract.

  • Transparent, fixed subscription fees
  • Offer ready the next business day
  • A consultative approach at every stage
06

An experienced team, from installers to architects

A team with experience since 2008. Our own installation and service teams operate throughout Europe.

  • NOC, DevOps, SOC, network engineers
  • Project implementation across Europe
  • Support even beyond the scope of our own services

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Frequently asked questions

You can sign the contract online - just contact us via the contact form, then we will prepare the contract for you - which you can sign with almost one click.

Yes, at ITH we provide the option of purchasing ITH Tele and ITH Net services in ITH Ready buildings for an indefinite period in the prepaid model.

In the prepaid model, you pay for the service before it's used. For example, for internet access in February, you pay in January. If the service isn't paid for, it won't be active, and after two months of inactivity, it will be deactivated. In this case, if you want to cancel your ITH service, you don't even need to give notice—just don't pay. This model is designed for companies that don't know when or to what extent they'll need ITH Net services. It also completely removes any risk associated with purchasing ITH services.

Most ITH services are available under open-ended contracts. The exception to this are locations requiring significant network construction investments. For other ITH services, a fixed-term contract is only required in cases where significant investment by ITH is required to launch the service.

Contract prices are guaranteed for the entire duration of the contract, in accordance with its provisions. For services with an indefinite term, we will notify you well in advance of any planned price changes.

Depending on whether the selected location is ITH Ready or not, installation times range from 3 days (standard 7) to 90 days. We always deliver the ITH fiber optic infrastructure to the designated location. The ITH network itself is built in cable ducts or overhead (on poles). The ITH fiber optic cable is terminated with a subscriber device with an RJ45 port.