| OEM Admin | Standard Admin | Plus Admin | |
|---|---|---|---|
| Device replacement in case of failure | |||
| Device replacement time in case of failure |
According to the selected SLA package | ||
| Equipment monitoring by ITH NOC | |||
| Technical assistance 24x7x365 | |||
| Device replacement in case of failure | |||
| Configuration backup maintenance | |||
| Initial implementation and configuration | |||
| Initial implementation, installation and configuration | |||
| VPN configuration | |||
| Implementation of security policies | |||
| ongoing support | |||
| Management of security policies | |||
| VPN user management | |||
| Update of software | |||
| Maintenance of spare equipment by ITH | |||
| Continuous maintenance of technical support |
only for the administration of the device by ITH NOC | ||
| Fortigate licence maintenance |
for the first 12 months of the contract (renewal payable according to Fortinet's price list) |
for the entire duration of the contract | |
| Monthly number of working hours under the Subscription (time is settled for each complete ITH NaaS service separately) | 1h | 2h | 5h |
| The cost of an additional hour of work by an ITH engineer (to carry out the customer's orders) | 450 PLN | 400 PLN | 350 PLN |
| Fortigate licence maintenance |
in the price ITH Network as a Service ORDER |
500 PLN / month ORDER |
1000 PLN / month ORDER |
One administration package applies to one complete service, e.g. ITH NaaS Fortigate or the structured network (wired and wireless).
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