ITH

Virtual Center

Explore the offer
ITH

Free 30-day test period

Centrala5.ITH Centrala10.ITH Centrala50.ITH
Number of Agents 5 10 50
IVR
Call recording included
Number of numbers in the package 5 10 15
Conference room included in the price
Subscription for an additional Agent (user) 9,99 PLN 9,99 PLN 9,99 PLN
49 PLN
/ month
79 PLN
/ month
199 PLN
/ month
ORDER ORDER ORDER

Additional services:

ITH Tele Virtual Center standard functionality

Voicemail

IVR

playback of announcements, menus, music recording, etc. for the customer.

Fax2email web2fax-

fax handling online

Conference rooms -

secure rooms for teleconferences

Access to online billing

Real-time monitoring of voice traffic

Call recording

(incoming/outgoing)

Handling extension numbers

Dedicated numbers for employees:

  • Mobile number.
  • Fixed number.

Extension numbers (Centrex)

Call routing

Call queuing

Call Pickup - automatic routing of calls to employees or teams.

Additional services:

Recording of calls

Integration with CRM systems

Connect our platform to any CRM, ERP, Contact Center, HIS system using APIs and dedicated solutions created for you

Teleconferences

IP telephone
Routing to any number
Dedicated ITH AdePhone application
Any PC SIP client
Any SIP client for iOS or Android phone

How to receive and make calls?

ITH IP telephone
ITH PC app
ITH Smartphone app

The use of the Virtual Center makes it possible to constantly supervise the work of company teams by monitoring and recording calls.All company calls are aggregated at one central point, the ITH Virtual Centre.

How does the ITH Tele Virtual Centre work?

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IVR

menu voice greeting

The voice message can be conditional, e.g. 9 a.m. to 5 p.m. "Welcome to ITH" is played and at other times "Feel free to contact us between 9 a.m. and 6 p.m."

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ITH sales team

ITH Merchant 1

ITH Merchant 2

ITH Merchant 3

Redirection to a mobile number if not available

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Technical department

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Fax

ITH FAX2EMAIL

The fax is sent as a PDF to the selected e-mail address

Migration from a traditional analogue solution

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Copper wires
Copper wires
Copper wires

Migration to the Virtual Exchange

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Copper city line

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Physical analogue switchboard

Customer analogue telephone

Customer analogue telephone

Customer analogue telephone

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Internet or customer's private internal network

virtual switchboard

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IP telephone

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IP telephone

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IP telephone

Administration panel capabilities

online billing

global phonebook edition

voicemail management

configuration of queues and IVR

conference room settings

change of recordings

management of call groups (centrex), takeover groups

control of finances

call waiting settings,

redirection settings

configuration of agents

deployment process

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1

Purchase and activation of the services

  • - even within a few hours of first contact
  • - numbering allocation
  • - Activation of SIP and Virtual Center accounts
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2

Self-configuration of the Center by your team -

alternatively, configuration of the Center by ITH engineers according to the requirements and specifications provided.

3

Use the ITH voice platform services to their full potential -

all services are already in place and you can use them easily.

Free 30-day test period

Write to us

Support
Maintenance

ITH NOC
Management Center
Infrastructure ITH
Open all week, 24 hours a day

Solutions
for you

ITH sales team
Open Monday through Friday from 9:00 a.m. to 8:00 p.m.