FAQ – Knowledge Base

ITH is new to the market, but created and developed by an experienced team. Its pillars are the founders of S-NET, who also managed this Krakow-based operator for more than a decade. Niko Balaza and Jakub Jedynak sold S-NET in 2017, and now after almost 3 years they are returning to the market with a completely new brand and quality built on their years of experience in the telecommunications market.

The entire process of signing a contract with ITH is done online. All you need to do is contact us through the contact form. If you require it - we can also sign the contract in the traditional way (in paper form).

Yes, a public IP subnet is available in each packet, which can be expanded to 256 IP addresses for each packet.

At ITH, all contracts are for an indefinite period, unless your business requires otherwise. If this is the case, contact us and together we will set up individual contract terms.

No. In keeping with ITH's philosophy, you will only stay with us if you want to. Once the promotion ends, you can cancel the service at no additional charge.

Our infrastructure is based on a fiber-optic network and distributed access nodes. For Krakow, Katowice and Warsaw, we currently have two telecommunications nodes each, which are independent of each other. In other cities, we have one access node each (as of today). In the network we use equipment from reputable manufacturers such as: Huawei, Fortinet and Juniper.

ITH Net services are installed within 7 to 60 days, depending on the location. The extended installation period may be affected by the size of the investment we have to make for you. We provide services based on our own fiber optic network.

Installation and activation fees depend on location, type of service and contract term, as well as promotional offers. Therefore, installation fees in selected offers should be verified each time.

Registration documents of the company / partnership, power of attorney to represent it and the right to the premises (e.g., lease agreement).

The standard payment term for ITH services is 7 days.

By bank transfer, credit card or quick transfer via online payment, paypal.