PBX: what you need to know about a modern corporate PBX

Running a company is much more than meetings, emails and presentations. Behind the scenes, every day, there are hundreds of phone calls – with customers, partners, between departments, on orders, requests, complaints or quick fixes. The more of these calls, the more we feel that everything must run like clockwork. No chaos, no scrambling, and no frustration over missed calls. And this is where the hero of our time enters the scene: the telephone exchange.

PBX – the command center of communication in the company

A PBX (from Private Branch Exchange) is simply an internal telephone exchange – the brain of a company, which manages voice communications inside the company (between employees) and outside (with customers, clients, etc.). With it, everyone in the company has his or her own extension number, and you are free to create queues, redirect calls, set up what happens to the phone after business hours, and even add nice automatic greetings or your favorite “on hold” music.

No more boxes in the server room – welcome to the cloud!

Modern companies are taking advantage of the ability to configure their PBXs in the cloud. These are so-called virtual PBXs, which streamline the entire process. You manage everything online – intuitively, from anywhere, even from your phone or laptop.

What do you gain from such a phone system?

• Zero investment in expensive equipment.

• No server rooms or separate IT department.

• Headquarters ready in a few hours.

• Are you growing? PBX grows with you.

Why do companies use PBX? Because it gives you complete freedom!

Modern PBXs, especially virtual PBXs, have completely changed the way we think about working in the office. Not only do they make day-to-day communication easier, but they also give you full control over what happens on your company’s lines. It doesn’t matter if you are in the office, at home or on a business trip.

And if you want to be sure that this solution will work exactly as you need it – bet on a PBX from a proven partner. At ITH, for example, you can set up a virtual PBX without any investment in hardware, and the entire system will be configured perfectly for your company – with the help of a mentor who will guide you through the process step by step.

PBX in practice – when is it worth it?

PBX is not only used in large companies and call centers. It has long been used by small and medium-sized companies that need a more structured and flexible communication system.

PBX is a good solution if:

• The company has several departments and the need for free internal communication,

• team works remotely or hybrid and needs to access incoming calls from anywhere,

• Many customer inquiries are handled and a quick response is needed,

• employees are on call and automatic call switching is necessary,

• important is the ability to record internal calls, queuing, creating voice announcements,

• The organization wants control over call history, statistics and telecommunications costs.

Types of PBXs – local or virtual?

There are two main models of PBX: local (on-premise) and cloud (hosted).

A local PBX requires purchasing or leasing equipment, installing it in-house and providing the technical resources to operate it. It’s a more costly and involved solution – now less often chosen by companies that value flexibility.

Virtual PBX (VoIP) operates on a service model. This approach reduces the cost of doing business, as the entire infrastructure is on the provider’s side, and you get access to an intuitive management panel from which you can set up forwarding, manage numbers and analyze calls. These types of solutions – like ITH Tele – are more accessible, quick to deploy and easy to expand.

The most important functions of a modern PBX

The modern telephone system offered by ITH is completely changing the way we think about corporate work. Previously, PBXs were not so flexible and scalable. What benefits of the system are particularly worth highlighting?

• Assigning extension numbers to users or departments,

• Redirect external calls according to set rules (e.g., after business hours),

• Support for queues and voice announcements,

• The ability to make multiple calls simultaneously,

• Call statistics – real-time and archived,

• Managing user privileges (e.g., who can make international calls),

• Integration with CRM, ERP, helpdesk or HIS systems.

Costs and savings associated with IP PBX

One of the main advantages of cloud PBX is lower operating costs compared to the same phone system, but in a traditional model. Instead of investing in physical infrastructure, you pay for the service – most often in a subscription model. This means less upfront investment and more predictability in monthly costs.

With features such as reporting and call control, you can easily determine the cost of your telecommunications subscription and the cost of a single call – and that’s before the call is made. For example, the ITH Tele system allows you to:

• Analysis of call history by user and department,

• ongoing monitoring of costs in the administration panel,

• Setting limits and budget alerts,

• Real-time insight into billing and resource consumption.

All this allows the company to better control expenses.

PBX from ITH – concrete solutions

ITH Tele offers a virtual PBX that meets the needs of companies of all sizes – from teams of a few people to complex structures with branches and call centers. The system works fully online (no need for an office location) and allows full telephony management from a browser.

The platform includes.

• Virtual PBX – ready to work right from the start,

• SIP Trunk ITH – ideal for companies with their own PBX and the need for stable communication channels,

• Integration with CRM and ERP – via API, without having to build solutions from scratch,

• WebSystems ITH – a comprehensive set of tools for Call and Contact Center.

PBX implementation – this is what you need to determine!

Consider a few things before choosing a solution:

• How many users are expected to use the PBX?

• Are on-call, remote work, call centers planned?

• Can the PBX system be set to answer calls according to a pre-programmed schedule, such as the day of the week or business hours?

• What integrations with other systems will be needed?

• Is it important to be able to scale quickly and manage traffic in real time?

• Are reports and billing by department or project key?

A good PBX solution should not only “work,” but also give real support in day-to-day operations – whether two customers a day or two hundred are calling.

PBX is a good change for your business!

A PBX is not a fad of large companies, but a tool that realistically organizes and streamlines communications – even in small and medium-sized organizations. With a system like ITH Tele, you don’t have to invest in hardware or learn complicated configurations. You get a ready-made tool that works right away and grows with your business.

If you want to test a virtual PBX in your company – you can do so without obligation. ITH offers a free trial period and full implementation support. All you have to do is apply.