Rossmann x ITH: a reliable IT network for hundreds of drugstores in Poland

Industry: retail – drugstores

ABOUT THE COMPANY

Rossmann is one of the largest and most recognizable drugstore chains in Poland, operating hundreds of stores across the country. The company is part of the global Rossmann group and pursues a mission of being close to the customer, offering a wide range of cosmetic, hygiene and everyday products at affordable prices. The dynamic growth of the network and the increasing number of outlets pose challenges for the IT department to manage the network infrastructure on a huge scale.

CHALLENGE

A retail chain of the scale of Rossmann requires reliable Internet connectivity in every store. Downtime in the operation of the checkout system, card payments or communication with the head office can generate real losses. Rossmann needed a partner that could provide uniform, stable connectivity and professional management of the internal network in every location, with no exceptions.

ITH SERVICES FOR ROSSMANN POLSKA SP. Z O.O.

ITH Net Symmetric Internet Access

ITH provides Rossmann stores with symmetrical Internet connections with guaranteed SLAs. The symmetry of bandwidth is crucial for the parallel operation of checkout systems, payment terminals and communication with the head office.

Internal network operation

The ITH team manages the internal network of Rossmann outlets from equipment configuration to 24/7 monitoring and rapid service response. The customer does not buy equipment or individual components – it buys a working network as a complete service.

A retail chain of such scale as Rossmann cannot afford downtime. ITH provides the links and manages the network so that every transaction, in every store, goes smoothly .

Niko Bałazy, CEO ITH

WHY ITH? VALUES IN PRACTICE

Cooperation with ITH is not just access to modern telecommunications and IT services – it is a partnership based on specific values that translate into real benefits for the customer.

An engineer answers the phone, not a hotline consultant

ITH only serves B2B customers, which means engineering technical support and a project-based approach instead of an anonymous hotline. For Rossmann, this guarantees that an emergency contact goes directly to someone who can help immediately.

Network without capital expenditure – fixed subscription instead of CAPEX

Rossmann does not need to invest in purchasing network equipment. ITH provides the complete network as a subscription service with hardware, support and SLA in a single, predictable monthly fee.

Working network on subscription instead of purchasing devices

The network simply works. ITH is responsible for its design, implementation and maintenance. Rossmann focuses on sales, not IT infrastructure management.

Failures detected before store personnel notice them

Each Rossmann outlet is covered by 24/7 network monitoring by the ITH NOC team. Problems are identified and resolved proactively before they affect customer service.

Odpowiedzialność za całą sieć, a nie tylko za kabel do gniazdka

ITH’s role does not end with providing the connection to the socket. Takes full responsibility for the functioning of the network in the store – from the router to the switch.

ABOUT ITH

ITH is a technology partner that takes full responsibility for its clients’ IT infrastructure – from the socket to the cloud. The company serves B2B customers exclusively, providing engineering technical support, a project-based approach and nationwide service coverage. ITH Net has been built since 2020 on modern equipment, with no technology debt. In-house installation and service teams, 24/7 NOC/SOC monitoring, and transparent, fixated subscription fees are the pillars of any customer relationship.