How does a virtual PBX work?

Virtual PBX allows you to run your business efficiently, support marketing, sales or managerial projects. Its flexibility makes it possible to implement a modern customer service center, which will be perfect for any type of enterprise, saving costs at the same time. This is one of the most popular trends in telecommunications.

Virtual PBX is a technology for making calls based on VOIP, in the cloud. The prerequisite for VOIP is an Internet connection, and the “brain” of the whole operation is the server. Virtual telephone exchange does not require the installation of infrastructure, i.e. you do not need to have cabling. Very often all you need is a phone and a computer connected to the network.

Advantages of virtual PBX:

• Queuing – when one line is busy, a switch is made to the next line,
• IVR, which is the configuration of automatic voice announcements and voice synthesizer,
• virtual fax,
• voicemail,
• call transfer,
• teleconferencing,
• Recording of incoming and outgoing calls.

How does a virtual PBX work?

VOIP is a technology for transmitting voice over the Internet. The connection is made via IP protocol rather than terrestrial transmitters. Operating VOIP is quite simple: just connect your phone/computer to the network. You can also use a cell phone with a VOIP application or an analog phone with a VOIP gateway. Setting up the schemes or functions of the PBX is done through a web browser and the corresponding panel. Thus, it can be said that VOIP is a phone in the cloud.

VOIP: what can be gained?

1. Lower costs than traditional telephony. The imposed fees by mobile networks are skipped, and there is no need to provide sensitive data.
2. You don’t need to have technical knowledge, because telephony operation “happens” in the cloud, i.e. on an external server whose function is to handle phone traffic. Management of the operation panel is intuitive.
3. Flexibility. You can take your phone anywhere with you or to your next location and fully adapt to your customers’ expectations.
4. Ability to scale services.
5. The ability to provide listed numbers for each local zone, e.g. a company based in Warsaw, serving customers from Krakow or Katowice, can obtain the numbers of each of these zones. The call then becomes locally reliable. It is also possible to provide foreign numbers.
6. You can assign a company one number to remember. It is then easy to identify the company.
7. Queuing, or lining up callers with company employees. Customers do not hear a busy signal; if the line is busy, they are redirected to another employee manning the line or listen to music.

VOIP at ITH.EU

Our offerings include VOIP, fiber Internet, as well as hosting, cloud computing, network security and telephony. We are a provider of telecommunications services for startups, large and small enterprises and all kinds of public institutions. We encourage you to use the services of our specialists.