IT outsourcing – when technology gets too complicated, ITH takes over

Do you run a company? Probably more than once you’ve been in a situation where you couldn’t connect to the server, and your employees complained about computers hanging up. This is an everyday occurrence in business, but you don’t have to be alone with it! Many companies, especially in the SME sector, collide with a wall at some point. IT systems proliferate and technical support can’t keep up. Hiring a full-time IT specialist is an expensive investment that won’t always pay off. And this is where IT outsourcing – external IT support – comes in. At ITH, we’ve been doing this for years, so we know how to relieve your business.

IT outsourcing service – what does it actually mean?

IT outsourcing is nothing more than entrusting IT tasks to an external team. It can be just network administration, server management or full IT support – from helpdesk to providing hardware and ensuring data security. And what’s the best part? You don’t need to know exactly what you need. We will help you with that. Good IT outsourcing is a service that adapts to you, not the other way around.

Why do companies choose IT outsourcing?

Companies opt for IT outsourcing services for several reasons. Our clients most often emphasize that the main motivation is access to expertise, cost reduction and increased flexibility in managing IT infrastructure. Let’s take a slightly closer look at this.

IT support for companies simply pays off

Hiring a full-time IT specialist is not just about salary. It’s also insurance, equipment, vacations or recruitment. In addition, there is the issue of training. The IT industry is evolving at such a rapid pace that without continuous acquisition of new skills, IT support may not be effective. What if your IT person gets sick? Or he’s unfamiliar with the modern technologies you’re about to implement?

Outsourcing IT services means flexibility. You only pay for what you actually use. And you always have a whole team at your disposal, not one specialist with different levels of expertise.

Saving time and nerves

You don’t have to keep track of news, updates, program versions. You don’t have to manage crashes, installations, VPN or Office 365 configuration – we do it for you. You take care of what you know how to do – running your business.

Outsourcing IT services gives you access to the best specialists

ITH is staffed by people who have IT in their little fingers. Each of us has hundreds of deployments, migrations, configurations and audits behind us. We know how to secure your data, how to optimize your network performance and how to act instantly when something goes wrong. You get dedicated IT outsourcing and assistance any time of day or night.

What does IT outsourcing look like with ITH?

For some companies, outsourcing is simply access to a helpdesk. For other clients, it is the entire IT infrastructure in a subscription model. We adapt to your real needs.

What is included in the scope of ITH services?

• IT Helpdesk – instant remote assistance for your employees

• Systems and network administration

• IT equipment supply and rental

• Management of end devices (laptops, computers, routers)

• Office 365 and G Suite on subscription

• IT security audit

• Firewall, Wi-Fi, VPN-as-a-service

• IT support for conferences and events

Do you need something out of the ordinary? IT Outsourcing allows you to create your company’s IT infrastructure and implement the solutions you currently need.

And what does an IT outsourcing service look like on a daily basis?

Imagine that your employee has a problem accessing mail. You don’t have to explain anything – he reports the problem in our ticket system or calls our hotline.

We:

1. Receiving an application.

2. We assign them to the appropriate specialist.

3. We diagnose and repair remotely.

4. We document everything – from the application to the solution.

If the problem requires a physical presence, we also provide assistance. Our field team works quickly and effectively. Assurances of comprehensive IT services are not an empty slogan! We maintain the IT infrastructure and respond to all problems in real time.

What about data security?

Data security in a company is an absolute must. As part of our comprehensive IT outsourcing service, we take care of:

• Keeping software and systems up to date,

• regular backups,

• Implementing and updating security (firewall, antivirus),

• security audits,

• Transmission and data encryption,

• Monitoring the network for unauthorized access.

We don’t just put out fires – we act proactively to make sure they don’t start in the first place.

Which companies use IT outsourcing?

Outsourcing is not reserved for large corporations. Our clients include:

• small one-person businesses,

• medium-sized companies,

• large organizations,

• online stores,

• law firms,

• startups and creative agencies,

• manufacturing companies,

• non-profit organizations,

• and even companies with their own IT department that simply need outside support.

We are for small businesses and medium-sized enterprises, because we know that an efficient IT system is a key aspect of business regardless of the scale of its operations.

ITH – your external IT department

At ITH, we don’t just provide services. We act as a trusted technology partner. We get to know your business, your needs and your way of doing things. This allows us to react faster and more effectively and implement the latest technologies that will provide real support for business growth.

We take an individual approach to each client. We don’t have a “template” offer – we have a set of tools that we select just like an architect selects a design for a plot of land. And all this with one goal: so that you can operate without hindrance.

What about the ticket system?

There is no good IT service without good organization. That’s why at ITH we use a ticketing system that:

• allows you to report problems quickly (via browser, email or phone),

• Assigns notifications to the appropriate people,

• allows you to track statuses and deadlines,

• gathers a history of failures, repairs and interventions.

That way you have everything in black and white, and we know what’s going on – in real time.

Comprehensive IT services from ITH – at a glance:

• You only pay for what you really need.

• You have access to experienced specialists 24/7.

• You save time, money and human resources.

• You gain a modern, secure infrastructure.

• Your employees have peace of mind and quick assistance.

Are you ready to delegate IT services?

If you feel that due to constant problems with IT systems, you can’t achieve your main business goals and you don’t have time to take care of other important things, take help from specialists. Leave the technology to us – and you take care of the development of your business.
Trust the ITH team and find out how well modern IT outsourcing works.

Want to learn more?

Are you wondering how IT outsourcing could work for your business? Or do you have specific technical issues and need support that truly understands the needs of the business?

Contact us. We will tell you what cooperation with ITH looks like, show you the available solutions and prepare a proposal tailored to your business. No ready-made templates, no pressure, but with full understanding and professional approach to your situation. We advise, configure and support you to make everything work as it should.