Pepco x ITH: unified network infrastructure for a rapidly growing chain of stores

Industry: retail – clothing and home goods

ABOUT THE COMPANY

Pepco is a rapidly growing chain of clothing and home goods stores, present in Poland and more than a dozen countries in Central and Eastern Europe. The company is on a mission to provide good quality products at very affordable prices – for customers who value thrift and style at the same time. The fast pace of opening new outlets makes it necessary for the IT infrastructure to keep up with the growth of the sales network.

CHALLENGE

The dynamic growth in the number of PEPCO stores requires an IT partner that can efficiently connect new locations to the network infrastructure and ensure uniform connectivity standards throughout Poland. It is crucial not only to provide the connectivity, but also to manage the internal network of each store without involving the company’s own IT resources.

ITH SERVICES FOR PEPCO POLAND SP. Z O.O.

ITH Net Symmetric Internet Access

Every Pepco store in Poland uses ITH Net symmetrical links with guaranteed parameters. The stability and speed of the connection is the basis for smooth customer service and the operation of sales systems.

Internal network operation

ITH manages the network infrastructure of Pepco outlets in a service model – one provider is responsible for the whole thing, which eliminates the problem of coordinating multiple subcontractors and shedding responsibility.

The dynamic growth of the PEPCO store chain requires an equally dynamic IT partner. ITH provides the infrastructure that keeps up with the company’s growth rate – without downtime and without compromise .

Niko Bałazy, CEO ITH

WHY ITH? VALUES IN PRACTICE

Cooperation with ITH is not just access to modern telecommunications and IT services – it is a partnership based on specific values that translate into real benefits for the customer.

Nationwide coverage will be provided by thehotline consultant

ITH serves customers throughout Poland, which is crucial for a chain of stores spread from Szczecin to Rzeszow. New locations can be launched to a uniform standard, regardless of the city.

Network without capital expenditure – fixed subscription instead of CAPEX

Rossmann does not need to invest in purchasing network equipment. ITH provides the complete network as a subscription service with hardware, support and SLA in a single, predictable monthly fee.

Network without CAPEX

Pepco does not invest in purchasing network equipment. It gets a complete, working network as a service with a single subscription fee, which improves cash flow and makes IT budget planning easier.

Direct contact with the engineer

In emergency situations, Pepco does not go through the call center. The phone is answered by an ITH engineer who is familiar with the customer’s infrastructure and takes action right away.

One provider for the entire network

A single entity responsible for the connectivity and internal network of all Pepco stores means simpler communication, faster response and no liability disputes.

ABOUT ITH

ITH is a technology partner that takes full responsibility for its clients’ IT infrastructure – from the socket to the cloud. The company serves B2B customers exclusively, providing engineering technical support, a project-based approach and nationwide service coverage. ITH Net has been built since 2020 on modern equipment, with no technology debt. In-house installation and service teams, 24/7 NOC/SOC monitoring, and transparent, fixated subscription fees are the pillars of any customer relationship.