Maxi Zoo x ITH: agile IT infrastructure to focus on animals

Industry: specialty trade – zoological

ABOUT THE COMPANY

Maxi Zoo is a leading European chain of pet stores, part of the international Fressnapf Group. In Poland, the company operates numerous outlets, offering a wide range of pet food, accessories and services. Maxi Zoo’s mission is to care for the welfare of animals and support their owners with knowledge and products of the highest quality. The growing network of stores requires a reliable IT infrastructure to support daily sales operations.

CHALLENGE

As a chain of specialty stores, Maxi Zoo needed an IT partner that could provide reliable Internet connectivity and professional management of the internal network at each location while maintaining uniform service standards and predictable costs.

ITH SERVICES FOR MAXI ZOO POLSKA SP. Z O.O.

ITH Net Symmetric Internet Access

Maxi Zoo stores in Poland use symmetrical ITH Net connections, providing the stable and high-speed Internet connection necessary for POS systems, payments and communication with headquarters.

Internal network operation

ITH manages the network infrastructure of Maxi Zoo outposts – monitoring, service and technical support in one comprehensive service.

A specialized retail chain requires a specialized approach to IT. ITH provides Maxi Zoo with a stable infrastructure so staff can focus on what matters most – serving customers and their pets .

Niko Bałazy, CEO ITH

WHY ITH? VALUES IN PRACTICE

Cooperation with ITH is not just access to modern telecommunications and IT services – it is a partnership based on specific values that translate into real benefits for the customer.

You buy the network like a subscription – equipment and management included in the price

Maxi Zoo does not need to commit resources to manage the store network. ITH provides a complete network solution as a service with full responsibility for its operation.

In case of an emergency, you talk to an engineer

Maxi Zoo’s technical support goes directly to an ITH engineer who is familiar with the network infrastructure and is able to help solve the problem immediately.

Problems solved before the customer in the store notices anything

Each outlet’s network is monitored 24/7, and ITH NOC responds proactively before an emergency affects store operations and customer service.

ITH’s responsibility goes deeper than the connection to the building

ITH does not end its role in providing the Internet. It takes full responsibility for the internal network of each Maxi Zoo store.

ABOUT ITH

ITH is a technology partner that takes full responsibility for its clients’ IT infrastructure – from the socket to the cloud. The company serves B2B customers exclusively, providing engineering technical support, a project-based approach and nationwide service coverage. ITH Net has been built since 2020 on modern equipment, with no technology debt. In-house installation and service teams, 24/7 NOC/SOC monitoring, and transparent, fixated subscription fees are the pillars of any customer relationship.