IT trends for 2021: part 2.

Cloud computing, cyber security – what other trends do industry experts point to? This is the second part of the text, in which we discuss the leading IT trends for 2021 according to the Gartner report. Check it out.

Trends related to remote work come to the forefront. In 2020, we saw a digital transformation. We saw that there is no turning back from moving towards more and more advanced technologies.

Read the first part of the article on IT trends in 2021.

• Flexible business. Nowadays, a complex business must be able to adapt and restructure itself in relation to the current situation and environment (COVID-19). A necessary requirement is to change business strategy to adopt digital transformation. This trend has been going on for several years, but is now gaining momentum. Digital transformation involves greater access to information that a company grants to others. It must also be prepared for the consequences of this process.
• Work from any location. The goal is to be able to do office work from anywhere. Such a system of operation will make it possible for companies to emerge from the pandemic with a defensive hand. Therefore, it is worth creating an operating environment in which every customer, employer and business partner will have access to business processes regardless of where they are. At this point, the goal is for an entity such as a bank or a store, for example, to be able to operate in every aspect without physical interaction: from transfers and account opening to consulting.
• Artificial Intelligence Engineering. There will be growing investment in artificial intelligence engineering strategy to prepare reliable AI models. The challenges of AI are its maintenance, scalability and management. Investment in artificial intelligence engineering is transforming AI into a part of the core DevOps process, rather than being just an isolated specialized project. In 2021, there will be more work on ethics, integrity and AI compliance.
• Privacy systems. This is one of the most important IT trends for 2021. The goal is to protect data while it is being used. IT systems are designed to share data and at the same time take care of users’ privacy and security. One can distinguish 3 technologies that take care of the confidentiality of the data used: 1. a trusted IT environment where data is processed. 2. decentralization of processing. 3. Encryption of data and algorithms before processing or analysis.
  
• Hyperautomation. It is the use of a range of IT tools including the use of artificial intelligence mechanisms. The goal is to maximize the automation of business processes. Hyper-automation uses machine learning, software packages and human augmentation (the use of technology to improve the performance and physical cognitive capabilities of humans, such as using applications to improve the ability to learn or try new experiences). According to Gartner, this will be the leading methodology to help identify and automate all business processes. The key is to combine legacy systems without APIs with modern ones and sets to intelligently manage business processes in the long term. This creates a kind of digital twin that allows companies to obtain visualization of business processes and key performance indicators. The digital twin is a significant part of hyper-automation, bringing real-time information to the company about how the business is performing. As a result, performance can be improved and business processes enhanced.